Four stages of a on-line service company

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I was reading and commenting on a post by Bob Scoble in which he rails on Facebook for bumping Joel Comm due to him having too many friends, fans, etc. which probably just amounted to a whole bunch of traffic out to Joel’s friends for which he should probably be footing the bill.

It got me thinking about almost every other online business out there and the stages it goes through. Here we go:

Stage One: “That is a stupid idea. It will never work.”
Stage Two: “Hey, that is pretty cool. How are you making money? Call me to invest when you are making money.”
Stage Three: “You suck. You owe me for making you what you are and you are not giving me what I expect, even though I built my entire life around you, paid you nothing and had expectations of you that you never promised me.”
Stage Four: “You are too big, powerful and are monopolistic. Kill the beast!”

In between these stages are statements peppered with “You know what you ougta do..” and “I would buy advertising on your site to help you grow if you only reached this demo or that demo,” blah, blah, blah.

Why do people continue to use free services to further their career, business or other interests and then think they have a right to complain about how a service treats them? You paid nothing for the service and you are owed what you paid for it. Nothing. If it doesn’t meet your needs, then go find something that does.

Or build it yourself and then you will find out what it is like to have thousands of users who are each all willing to pay you nothing for your efforts, drink all your beer and then complain about you and your lack of “give a crap.”

Or buy stock in the company you are supporting if you believe in them that much. At least then you will have an ownership stake and you’ve bought your right to complain. But, as an owner, you would then be paying for the cost of supporting users who do not pay you and will only be loyal to your brand until the newest best thing comes…..

Oh, look, is that a Twitter screen over there?? Is that the coolest thing or what?!?

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About Rufus Dogg

I'm a dog who writes a blog. It is not a pet blog. It is a real blog that talks about real ideas. No, really. I do my own writing, but I have a really, really cool editor who overlooks the fact that I can't really hit the space-bar key cause I don't have thumbs. I talk about everything from politics to social issues to just rambling about local problems. And, sometimes I just talk about nothing in particular. Google+
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