I hate AT&T Wireless

I hate AT&T Wireless. I hate them with all the rage and visceral hatred reserved for really crappy bosses and ungrateful relatives. Here’s why.

I have an iPhone. The only way I can make an iPhone work is to connect it up to the AT&T Wireless suck-o-meter. AT&T knows this and they press their advantage. Only 900 minutes and 1500 text messages a month for an insane amount of money. I also have a Verizon Wireless account that services five phones, has 1500 minutes and unlimited text messaging for $38.00/month LESS.

I hate AT&T Wireless.

Not because they are more expensive, but because they take extreme advantage of their advantage they have over me right now. When I am able to use my iPhone over another network, I am dumping them.

Brands create loyal customers, champions and evangelists when they have an advantage and DON’T exploit it by over-charging their customers. All things change and eventually, I will break free. While AT&T Wireless may have made out with a few extra bucks while I was in their prison, they squandered the opportunity to get my money during a lifetime.

I hate AT&T Wireless. Passionately and completely.

11 Replies to “I hate AT&T Wireless”

  1. Charlie, I’m sorry to hear about your problems with AT&T. I would seriously recommend that you check out a website called http://www.fixmycellbill.com by a company called Validas. You can find out for free if you’re one of the eight in ten wireless customers paying more than you need to.

    I was able to save around $230 annually off my Verizon Wireless bill using Validas which impressed me so much that I actually took a job with the company. Validas is rapidly gaining a reputation as the preeminent advocate for the wireless customer. Check out a feature about Validas on The Big Idea with CNBC’s Donny Deutsch at http://www.cnbc.com/id/22782456/.

    To give a brief rundown of how it works, Validas analyzes your uploaded online cell bill to determine how much money you could be saving. Up to this point everything is free. If you choose, Validas provides a highly detailed and personalized cell bill adjustment report that, for five bucks, is emailed to your wireless provider in industry specific format so you can actually implement Validas’s cash saving changes to your plan. If Validas can save you more than $5 on your bill (the average customer currently saves $482 annually through Validas), this obviously provides a cost effective remedy for reducing cellular expenses.

    Good luck on lowering the AT&T bill.


  2. @Dylan It is not about the money. You can say it is just business and its about supply and demand, yadda, yadda but the real test of how valuable I am as a customer is not how much I buy, but how much I influence others to buy. When companies press their advantage by extorting me in the short term because they can, they are not likely to get me to be loyal nor I they likely to get me as an evangelist for them.

    I love my iPhone and am not going to give it up and I accept AT&T as the only partner WHILE I HAVE TO. But, when I no longer have to, I am gone. Nothing except the iPhone is making me pay that bill every month. What is really sad is that if they did not press their advantage so unfairly, I might be inclined to stick with them as my primary wireless company. But, they have shown me their soul when they have me at a disadvantage and it is very dark.

    So, I still have my Verizon account and all my numbers. I have a lot of cell phone and data card needs which Verizon has serviced flawlessly for years at a really good price. The only thing they don’t have that I want is iPhone.

    AT&T could have all that business, but they will never get it because of the way they treat me when they have the advantage. It really is that simple.

  3. verizon wireless has always been about crap phones.And always will be. Seeing which way the wind blows has always been their business model. But have no fear iphone faithful, you’ll get your iphones. Eventually.

    i switched to at&T a year ago and have never looked back. I don’t care how good verizon’s network is, I’ve had very few network problems with AT&T so nerdy “test Man” and all his network friends can just keep moving along thanks.

  4. AT&Ts pricing just illustrates what crooks they are. All of their plans are BAD VALUE TO THE CONSUMER. When I called to express concern, the sales rep laughed at me and told me I was crazy if I thought what I thought. He even went so far as to say that not one person has called in with the same concern and I’m the first and only person who feels that way. I told him thank you, hung up, called the Better Business Bureau, reported AT&T and then cancelled my account. I couldn’t be happier being back at Verizon.

  5. I hate at&t. I have been calling this company for over a week,I have had no bars,means no phone calls. When by some chance a calls comes in,I’m disconnested in a second.This is a 3 day week-end.I have family in from all over,but can’t connect with them. Can’t plan any thing.I HATE AT&T. they have messed up my whole week +. Do you think they care,huh if so I have a pond to sell to you….

  6. I’ve closed the comments on this post because people are using it to vent their frustrations about AT&T as if this was an AT&T resolution center. It is not, it is a post of MY experience and I needed to vent out. If you would like to vent on AT&T, there are many other outlets you can choose, including calling AT&T Wireless directly.

    You are welcome to read this post, link to it, refer to it, quote me, etc on YOUR space or someone else’s, but I’ve said my piece, I am done and I don’t wish to provide more space for additional rage comments.

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