I went to a #140conf Meet Up with Jeff Pulver in Dayton this afternoon (more stuff about that later) and afterwards, we headed out to dinner at the Olive Garden to celebrate my son’s birthday. He ordered a plate of something that was on the menu, but had no price.
“How much is that,” I asked Beth, our server.
“13.99,” she said… “Oh, wait, sorry… that is 14.99.”
Naturally, I thought we were negotiating, so I proceeded to question the price of everything everybody else ordered and threw out a counter-offer each time. It went all the way down to how much she was going to charge us for the puppy box, the mints and water.
It was fun; we connected.
Then our bill came. I opened it up and found the itemized receipt above. She got the tip she said she was worth, which was a bit more than 20% of the bill.
It wasn’t the great service or the food quality that was worth the tip, but that Beth showed she was engaged with us, she got the running joke and was willing to not only play along, but took the extra step to do a “Yes, and….”
So Beth, this blog post is your “Yes, and…” from us to you.
Thank you for the wonderful dinner. You were successful in making the sameness of a franchise a very memorable place.