August 25, 2009
A couple weeks ago, I posted this up about an experience with Northwest Airlines. My daughter wrote one last letter and let them know her response was a blog post and that they really don’t need to keep on the conversation as it was going nowhere anyway.
Oops. They replied via a letter, further explaining their [...]
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December 14, 2008
Every December, Santa hands the US Postal Service a shiny new opportunity to rebrand itself as a lovable, caring organization that is an integral part of all 43,000+ Zip Codes it services. Every year, the USPS blows it terribly.
I found myself in the Englewood OH 45322 Post Office last Friday about 4:00pm. Ironically [...]
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