Back several year ago (actually a lot of years ago) I found myself in Philadelphia for the first time ever, in a rental car, in the middle of January, very lost. I just needed to get on the freeway pointing to the airport.
Me and my travel companion got out at a gas station and asked someone how to get to the freeway. The man did not know. After several minutes, I realized this man was not being intentionally unhelpful, he just simply didn’t know. He had never driven a car in his life and had no reason to ever use the freeway. He probably never ventured outside his neighborhood his whole life.